Cases:Railroad company

Contact center planning

Planning and designing of not only the center operation but also the overall internal business operations

Overview

To realize the way it should be of the improvement in service quality of the support contact for ISP agencies (hereinafter referred to as the Center) and streamlining by internal coordination, we formulated the “definition of the customers and services of the Center” and defined the “system, rules, and processes of the Center operation.”

Services provided by LTS

  1. To realize what the Center’s functions and businesses should be, LTS planned and designed the service facilities and Center operations.
  2. LTS described the definition of the services specifications: Overall picture of the service, service contents, and service quality.
  3. LTS has defined businesses requirement definition for the Center operation; organizational structure, job description, and operation flow.

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